1. Provides general service management which includes intake, education (services available and application procedures) and referral ofresidents to service providers in the general community. These social services may include meals-on-wheels, transportation, home health aides, homemakers, financial assistance, counseling, preventative health screening, and other needed services.
2. Develops a Resource Directory. This directory may include a listing of state and/or local service providers that residents can contact for assistance (e.g. services to families, children, individuals who are elderly, persons with disabilities, emergency assistance). In many cases, State and local governments can also provide a listing of the non-profit agencies with which they contract for services.

3. Sponsors educational events which may include subject relating to health care, agency support, life skills, referral sources, etc.

4. Facilitates the formation of Resident Associations within the property if the resident's are interested. The formation of these groups assists the residents in planning social events, organizing activities and discussing daily life issues.

5. Monitors the ongoing provision of services from community agencies and keeps the case management and provider agency current with the progress of the individual. Manages the provision of supportive services where appropriate.

6. Serves as a liaison to community agencies, networks with community providers and seeks out new services available to the residents.
7. Assists the residents in building informal support networks with other residents, family and friends.
8. Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, OSHA, and all other laws pertaining to apartments and maintenance.

• Attends scheduled management meetings as called by the Manager.

• Maintains records on all aspects of management activity on a daily, weekly and monthly basis. Submits required reports to corporate office on a weekly and monthly basis.

Additional Roles and Duties of a Service Coordinator:

• Service Coordinators conduct research on a daily basis. For example, they perform the following tasks:
• Analyze the types, frequency, and other characteristics of services that residents use, need, and want.
• Study available community services and their eligibility requirements.
• Research residents' participation in, and satisfaction with, educational and social programs, residents' interest in new programs, and barriers to greater participation.
• Assess residents' and community's resources and capacities.
• Observe residents for needs.

• Service Coordinators inform residents about service availability, how to apply for services and benefits, consumer rights, and other relevant issues.
• Inform other staff about the coordinator's role and about issues related to aging in place. This can help other staff do their jobs, know how and when to use the coordinator, and promote acceptance of the coordinator.
• Effective coordinators also learn from residents and other staff.

• Organize programs on topics of interest to residents.
• Distribute consumer materials often available free from organizations such as State and area agencies on aging, the American Association of Retired Persons, the National Council on the Aging, senior centers, Councils on Aging, legal services offices, or the services or programs themselves (such as Medicare and Medicaid).
• Organize meetings to "teach" residents about housing development rules, regulations, and operations.
• Help managers and residents recognize and solve safety or accessibility problems.
• Connect residents with educational and recreational programs through the city or town, senior centers, Elderhostel, and other sources.
• Work with libraries.
• Arrange or conduct resident leadership training sessions in areas such as how to run a meeting or how to write bylaws.

• Effective Service Coordinators tend to recognize the impact of the social environment on, and the importance of a sense of community to individuals' health and well-being.

• Assist residents in forming or strengthening resident organizations.
• Help resident groups with activities and community issues.
• Help residents build informal support networks with other residents, family, and friends.

• If a resident approaches the Service Coordinator and requests it, coordinators may act as liaisons with management or community agencies and often advocate on residents' behalf in groups, one to one, formally, or informally.
• Whenever possible, Service Coordinators should work with the social services director, manager and director to resolve issues together (without releasing confidential information). They may do the following:

• Advocate for additional and/or more appropriate supportive services.
• Plead residents' causes with management and seek solutions together with management. Educate service providers about residents' needs and lack of resources, and encourage providers to take advantage of economies of scale (serving more people for the same amount of money).
• Teach residents to advocate for themselves.

• Service Coordinators:
• Establish links to community agencies and service providers.
• Develop resource directories.
• Provide basic case management and referral services.
• Monitor the ongoing provision of services from outside agencies.

• Initiates to Management and assist implementation of policies and procedures to maintain resident communications; i.e. complaints, service requests, etc.

Marketing/Leasing:

• Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.

Safety:

• Reports all liability and property incidents to the corporate office immediately. Ensures that all workers' compensation claims are reported and proper paperwork is completed and faxed.

General:

• Performs any additional duties or tasks as assigned by the Manager and/or Management Agent.
• Is not to act as the property recreation/activities director/coordinator.

Qualifications:

Computer Skills: Office Equipment:

Education/Training:

• High School diploma or equivalent required, some college preferred

Physical Requirements:

• Stand and walk or sit alternatively depending on specific needs of the day. Estimate 60% of time is spent on feet and 40% sitting at desk.

• Have occasional need (33% to 66% of the time) to perform the following physical activities:

• Have frequent need (33% to 66% of the time) to perform standing and walking activities related to inspecting and presenting property.

• Constant need (66% to 100% of time) to perform the following physical activities:

Vision Requirements:

• Constant need (66% to 100% of the time) to complete forms, read and review reports and a wide variety of correspondence, view computer screen. Frequent need to see small detail.

• Frequent need (33% to 66% of the time) to see things clearly beyond arm's reach (inspecting property, neighborhood surveys).

• Must be able to determine colors properly because of decorating, design, paint colors, etc.

Hearing Requirements:

• Constant need (66% to 100% of the time) to communicate over telephone and in person with property owners, corporate and resident management, vendors and residents.

Speaking Requirements:

• Constant need (66% to 100% of the time) to communicate over telephone and in person.

Mental/Emotional Requirements:

• Must be able to work in a fast-paced and customer service oriented environment.

• Performs duties under pressure and meet deadlines in a timely manner.

• Works as part of a team, as well as complete assignments independently.

• Takes instructions from supervisors.

• Exercises problem-solving skills.

• Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner.

Driving Requirements:

• Frequent need (20% to 25% of the time) to utilize personal transportation to inspect apartment property and surrounding neighborhood, make trips to the bank and also visit the corporate office.

• Must have valid driver's license and proof of automobile insurance.

Working Environment:

• Indoor (66% to 100% of the time), frequently outdoors, all conditions (33% to 66% of the time).

• Occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, etc. (less than 10%).

Reasoning Development:

• High. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action. Must effectively convey ideas, images and goals to a diverse group of personalities.